State Farm® Insurance Agent Melissa Bizeau

"Great to work with Donna and Jacy and the rate I got is great substantially lower than my previous insurer thanks you guys!!!"

"Jacy was super kind, patient, & helpful!"

"Melissa's team is the always great to work with whenever I need anything or have questions. Donna is so knowledgeable and helpful. Highly recommend this agent and agency!"

"Our Church (Bristol Lutheran Church) and myself (as their Treasurer) have been State Farm customers through the Melissa Bixeua agency working with Donna Moore and have had excellent service over that time. Thanks much.

Marty Seitz"

"Super happy with State Farm! My agents office responds very quickly to questions. My father had major hail damage this past summer, and they were excellent during that process. Thank you for such wonderful service. Have a blessed day!"

"I have reached out to State farm on a few occasions and was fortunate to be assisted by Jacy some of those times. She has always been professional, prompt and was quickly able to answer the questions I had. She is a joy to work with!"

"Great service and communication about all insurance needs!"

"Melissa and her team(Donna and Jacy) are top notch. We know they have our backs for our insurance needs. Wont go anywhere else"

"LOL I've been with state farm since I was 18 years old from WI to MI to WI to CO back to WI. 29 years a loyal State Farm customer. You switched my insurance incorrectly, then you CANCELLED my insurance and I don't even get a heads up. I get a mailed notice after I'm told everything was good...that you CANCELED the policy for Sept. 1st. Thanks for ABSOLUTELY not making anything about this transfer easy, uncomplicated, and worthwhile. Your communication was lacking, your follow through was unprofessional and the slap in the face birthday card was the icing on the proverbial CAKE! But honestly thanks for your horrible service....Im now paying half of what State Farm was charging me. So I do have a reason to CELEBRATE."

"We love working with Donna Moore at Melissa Bizeau’s office. She is always available to help and is a pleasure to work with."

"Very easy to change our policy for a new car over the phone. Everything was explained very well."

"I would not recommend Melissa or any State Farm agency based on my experience during a total loss claim for my vehicle.

After my vehicle was declared a total loss, I had significant trouble getting any meaningful response from State Farm Claims, and delays and misinformation caused solely by them resulted in a delayed payment of 8 weeks, during which time they refused to pay for a rental car and I was left without a vehicle.

I understand that the local agent’s office is separate from the claims department and may not control claim decisions directly. However, I repeatedly contacted Melissa’s office by email and phone asking for help, escalation, or even basic guidance, and I did not receive a response. Ultimately, I had to file a complaint with the Wisconsin Office of the Commissioner of Insurance.

At one point, the office manager did answer the phone and indicated they could request a callback from Claims within one business day (that was not honored), but beyond that I received no meaningful assistance or follow-up. To this day, my emails and calls to the agent’s office regarding help in escalating my claim have gone unanswered.

The reason I had an agent was to have some level of support when something went wrong. In this situation, when I was dealing with a major claim involving tens of thousands of dollars, no drivable vehicle, and no response from the claims department, I felt completely unsupported by Melissa. In my view, an agent is someone who is there for their clients in times of need. Melissa simply acts as a policy salesperson and nothing more.

I am very disappointed in the lack of communication and follow-through; I immediately began searching for new insurance and cancelled my policies with Melissa as soon as I had coverage elsewhere, which turned out to be cheaper and better customer service as ranked by the NAIC website. I am a much happier customer now."

"Donna was great to work with- she was very knowledgeable and very friendly-
So nice to get good customer service"

"Jacy is amazing to work with and made the process so easy for me! I am so happy to have switched to State Farm and that she is the one who helped me."

"Needed to add a new vehicle to my insurance. The process was done quickly and professionally. Thank you for your help."

"Excellent Service."

"I had a great experience today calling my agent. The employee I spoke with was very knowledgeable and helpful."

"Friendly and efficient office--really appreciate the excellent service!"

"Melissa's team went above and beyond to help me when I needed a rental car due to storm damage. They helped juggle international travel and my loss of an ID."

"The folks there are amazing and take great care of our family's needs! Thank you for your hard work."

"Great customer service! Always answering questions quickly! Can't say if pricing is good or bad, I think all insurance is high :)."

"Donna Moore was extremely helpful in answering all of my concerns and questions."

"Very respectful and take care your needs as soon as possible thanks"

"I called in today for a new auto policy quote. Received great customer service and a completed email quote in a professional and timely manner. The quote was competitive and correct as requested. Jacy Allen was very helpful with information and preparing my quote."

"Everyone is so helpful!"